FAQ 

1. Are your shoes are authentic?
Sorry,our shoes are high quality replicas.As you know, the authentic red bottom shoes can only be purchased from authorized dealers and the price will be much higher. Our shoes are Grade AAA+ Replicas.We copy every design and detail exactly from the originals. And all the shoes are made high quality material,genuine leather and fine craftsmanship. We guarantee that they are 100% brand new. They look ,feel and smell almost the same as the real ones. You could hardly tell them apart.

2.If size not fit or I do not like the shoes, can I return for an exchange?
Yes,if the size not fit or you do not like the shoes when you received,you may contact our customer service and return the items.We will arrange an exchange or process a refund for you once we get the items you returned.

3. What are the return ,exchange, refund policies?
Return
If you have any problems about the shoes,please contact our customer service by email or live chat in 7 days of receipt.
You may contact our customer service for the return address.They will email you the information and tell you how to process.

Exchange
If the size not fit or you do not like the items when you receive the items,please contact our customer service.Tell her which item or what size  you want to exchange for.
Once we get the items you returned,we will send out the items you want and send you the tracking number.

Shipping fee
If it is our problems,we will pay the shipping fee for you to return and resend.If not for our problem,you may need to pay the shipping fee to return and the shipping fee for us to resend.

4. After I paid,can I cancel my order for a full refund?
Yes,if you do not want the order any more.You could contact our customer service to cancel your order and we will refund all your money back.

5.How long can I get my refund into my account?
If by credit card,due to the normal process between our bank and your bank,it may take 7 business days for the money come into your account.
If by paypal,just in several minutes you will get the refund.

6.Are your louboutin shoes sizes run smaller or larger than normal?
Usually our christian louboutin and Gianmarco Lorenzi shoes size run a little small.So we suggest you take next size up when buying the red sole shoes.
But our Manolo Blahnik shoes,Yves Saint Laurent,Chanel shoes run the true size.So you could just follow your normal size to choose.
But if you are normally wear a half US size,then we suggest you take next size up.Because we do not have the half sizes.And our shoes usually run a little small.So a little larger will be better.
Eg: If you wear a size US7.5,then it will be better to choose a size US8

7. Have all the products been shown on the website?
We have not displayed all products on this website now.If you are expecting other styles which are not shown here,please send us the pictures or link of the products which one you are interested in asap,and we will do our utmost to meet your requirements !
CONTACT US

8.How to remove the products that I do not want?

9. How long does it take for delivery?
Generally, we ship by EMS,you may receive the item in 5-12 days after you paid for your orders,which are free shipping to any countries in the world.

But if you pay the extra DHL shipping fee,then we will ship by DHL,just 3 to 5 days,the package will be delivered.

10. How to track your item?
We will send you your tracking number in 24-36 hours after we receive your payment .
If by regular shipping,you may check your package status at : http://www.ems.com.cn/english-main.jsp

11. Are the pictures taken from your products?
All of the pictures of the red sole shoes are definitely taken by ourselves from our products.There might be a little color difference for a few pictures,just because of the light when taking the photos.Please check them clearly before take the item into your cart. If you are not sure,please send us an email for a confirmation.

12. How to register and pay for your items?
(1) You can login our website to purchase on line.Click the “register” button, and then you will go into the “create an account page”.
(2) Fill out some necessary information, such as: name, address, city, zip code,telephone, and the state,etc. After you finish the filling,click the “submit” button to fulfill the registration.
(3) Click the “continue” button and you will go back the homepage.Select the products you like and press the “Add to cart” button to go to the buying information page.
(4) Press the “go to checkout” bar and edit shipping address and choice of transport mode (Best way EMS, Free shipping)
(5)Select the payment method.
(6) Click “continue checkout” to confirm the order. The Web page will link to the “credit card company and the payment” page and you can accomplish the purchase here by selecting the payment method.

13. What payment method do you have?
You may pay via West Union,moneygram or the credit card (Visa & Master). If you pay via Western Union,we will provide a 10%-25% discount for you.If you need to pay by paypal,western union or moneygram you may contact our customer service for the detail information.

14. Is it safe to pay via credit card at your site?
Our shopping guarantee protects you while you shop on our site - you do not need to worry about your credit card security. If you have any concerns please contact us through email to discuss the security.
And we use the PAYEASE credit card payment system.It is safe and fast payment gate which has been certified by the official.And we  will absolutely  provide security and privacy protection guarantee.So your payment and credit card  information is well protected and  100% secure.

NOTE:When you log into the payment page(the page that you type in your credit card information), please note carefully  that the site starts https://..... (if there is a “S” after "http")  The “S” is the sign to show that if the online shop has been verified by the International Internet Security. So when you log into the payment page, please pay attention to the“S”. Only the website which has been verified has the sign “S”. So if you find no s after http,please be carefull to pay.
So you should not worry about our site.Because when you check out by credit card,you will see our payment system is secure.

15.Do I have to sign for the package?
Yes,you have to sign for the package.So if you are not at home,I do hope you could ask your friends to sign for you.Or you could change the shipping address to make sure you are there.

16. Why my payment failed? Has I been charged?
I promise that if it shows that your payment failed,we have not charged you at all.You may call your credit card issue bank to confirm it.
Guests paid for it but declined (pay application is rejected),it may be the reason as follows:
(1). Debit card is not accepted
(2). Online payment feature of your card has not been opened.yet
(3). There is no sufficient fund in your card.
(4). The card number or password you entered is incorrect.
(5). The ID card number you entered is incorrect.
(6). The data transmission of bank system is abnormal.
(7). Network Interruption.
(8). The amount of payment is unequal to the item price.
(9).If your VISA, MASTER is effective, the main reason which caused your card can't work normally is that you haven't done the 3D verification.The 3D verification is a free service provided by the credit card company to guarantee the secure online shopping for customers.You can directly call your issuing bank to ask them to add this kind of service for you.

17. How to contact us?
redbottomhighheels.com is dedicated to Customer service. To serve our customers efficiently,our friendly and responsible operators can be contacted in different ways.
Email : shoeswithredbottoms@gmail.com
Live Chat online